Customer Reviews of Pure Water Source NY

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What Our Customers Say

Very professional and explained everything clearly.
daniel oliver profile picture
daniel oliver
1 year ago
John was very friendly, professional, and knowledgeable. Explained everything he did step by step perfectly.
Lisa Thomas profile picture
Lisa Thomas
1 year ago
Response from the owner
1 year ago
Thank you, Lisa, for your positive feedback! We appreciate your support and look forward to serving you again at Pure Water Source. Your satisfaction is our priority.
Annie profile picture
Annie
1 year ago
Austin was Knowledge and able to explain what's going where I could understand it. The water issue was resolved in no time . Definitely staying with Pure Water Source.
Response from the owner
1 year ago
Thank you for your positive feedback, Annie! We're thrilled to hear that Austin provided clear explanations and resolved your water issue quickly. Your satisfaction is our top priority, and we're glad to have you as a loyal customer. If you need any further assistance, please don't hesitate to reach out.
Nick Hollenbeck profile picture
Nick Hollenbeck
1 year ago
We had the worst water ever. Super sulfury, ate the appliances, full of air bubbles, tasted horrible. We tried everything. They kept telling us that after the system was installed that we’d be drinking the water. We didn’t believe them. I just gave away our water cooler because our water is great now. I still can’t believe it. Update: They’re great with follow up appointments to tweak the system.
Response from the owner
1 year ago
Thank you for your fantastic feedback, Nick! We're thrilled to hear that the water quality has improved so dramatically after the installation of your system. It's rewarding to know that we were able to meet your expectations and provide you with great-tasting water. Your satisfaction is our priority, and we appreciate you sharing your positive experience. If you need any further assistance, feel free to reach out.
Response from the owner
1 year ago
Thank you for your positive review! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again in the future.
Friendly, straight to the point, knowledgeable
Response from the owner
1 year ago
Thank you for your positive feedback! We're glad to hear that you found our team friendly and knowledgeable. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We look forward to serving you again in the future!
S P profile picture
S P
1 year ago
I'm tight on money but was forced to do something about our water because it was a threat to our young children. Asked the sales person if there was any type of discount I could have on installation. Was told that they price competitively and can't provide discounts to certain people and not others since it's not fair to the other customers. Fair enough. They installed it and it works great. A week later I get an email about a 10% spring discount. That'd be worth upwards of $200, so I reached out asking if they could apply that retroactively and was told definitively not. Not a fan of this kind of customer service- but the water tastes great and the installer was great to work with
Response from the owner
1 year ago
Thank you for your feedback. We strive to provide fair pricing for all customers. We appreciate your understanding and are glad to hear the installation is working well. Your concerns will be addressed internally.
Mark Calandra profile picture
Mark Calandra
1 year ago
Everything went smooth. Will do business with them again
Response from the owner
1 year ago
Thank you for your positive feedback, Mark. We're thrilled to hear that your experience was smooth and that you plan to do business with us again. We look forward to serving you in the future!
William Brod profile picture
William Brod
1 year ago
Experts for sure
Response from the owner
1 year ago
Thank you for your positive feedback, William. We're glad to hear that you found our team to be experts in their field. Your support motivates us to maintain our high standards and continue providing excellent service. We look forward to assisting you again in the future.
Sabrina Femia profile picture
Sabrina Femia
1 year ago
Great customer service a pleasure to do business with.
Response from the owner
1 year ago
Thank you, Sabrina, for your wonderful feedback! We're thrilled to hear you had a positive experience with our customer service. We look forward to serving you again at Pure Water Source!
Joan Adriance profile picture
Joan Adriance
1 year ago
Response from the owner
1 year ago
Thank you for your outstanding rating. We're thrilled to hear that you had a great experience with us. Your support motivates our team to continue providing excellent service. We look forward to seeing you again soon!
Kenneth Sauer profile picture
Kenneth Sauer
1 year ago
Response from the owner
1 year ago
Thank you for your outstanding rating! We are thrilled to hear that you had a great experience with us. If there's anything else you'd like to share or any way we can assist you further, please let us know. We look forward to serving you again!
Richard Koster profile picture
Richard Koster
1 year ago
Prompt service, Great communication. A pleasure to deal with a knowledgeable company who actually cares about customer service
Response from the owner
1 year ago
Thank you for your kind words, Richard. We're delighted to hear that you had a positive experience with our prompt service and communication. Providing exceptional customer service is our top priority, and it's rewarding to know that our efforts resonate with our customers. We look forward to serving you again in the future.